BAFT FAQs
BAFT Frequently Asked Questions
If you can’t find your answer below, please email [email protected] or call +1 771 999 7495.
General Questions
Why are systems changing effective September 2?
Earlier this year, BAFT announced its separation from the American Bankers Association (ABA) in the Fall. Starting September 2, BAFT will operate as an independent entity with its own systems.
Will my BAFT.org login still work?
As part of the system changes, you will need to create a new account with a 12-character password for improved account security. This will be required to:
- Access member-only pages (e.g., directory, white papers)
- Update your profile/account information and communication preferences
- Register for conferences, workshops, webinars, and training
You’ll be prompted to update your password starting September 2.
Can I update my account information?
From August 13 – September 1, we request that you hold off on any account updates while we transition to our new systems. This includes changes to your contact details, topics of interest, and communication preferences. Updates resume September 2 at 12:00 PM ET. For urgent changes, please email [email protected].
How do I contact BAFT after September 1?
As of September 1, the new BAFT office address will be:
National Press Building
529 14th St NW
Suite #1280
Washington, DC 20045
The BAFT website, www.baft.org and staff email addresses will remain the same. However, staff member phone numbers will change to the following:
| Contact | New Phone Number | Email Address |
| Central BAFT Phone | +1 771 999 7495 | [email protected] |
| Tod Burwell | +1 771 999 7220 | [email protected] |
| Kathryn Hoch | +1 771 999 7243 | [email protected] |
| Matthew Kaitz | +1 771 999 7351 | [email protected] |
| Daniel Pinho | +1 771 999 7320 | [email protected] |
| Andy Price | +1 771 999 7347 | [email protected] |
| Arlene Sanchez | +1 771 999 7266 | [email protected] |
| Deepa Sinha | +1 771 999 7216 | [email protected] |
| Craig Weeks | +1 771 999 7229 | [email protected] |
How do I make sure I continue to receive information from BAFT?
On September 2, sign in with your new 12-character password to your BAFT account and check that you are opted in to receive emails from BAFT.
In addition, please inform your IT team ahead of time to safelist the following domains and IP addresses from BAFT to avoid any disruption in receiving emails from BAFT or accessing the BAFT.org site.
Domains to safelist:
- baft.org
- members.baft.org
- impexium.com
- remembers.com
IP addresses to safelist
- 205.201.42.77
- 205.201.40.49
Membership and Invoice Questions
Will my membership change because of the separation?
No. You’ll continue to receive the same benefits, advocacy, and programs you expect from BAFT.
Our company received our membership dues invoice for FY 2026. What should we do?
Follow the payment instructions on your membership dues invoice. For additional questions, contact [email protected] or Sarah Myers at [email protected].
I have an outstanding non-dues (sponsorship, training, or event registration) invoice. What do I need to do?
Please pay your invoice in full by August 31 so we can close our books before the transition. For questions:
- Sponsorship: Matt Kaitz at [email protected]
- Registration and Training: [email protected]
Will there be different banking information for BAFT?
Yes. BAFT will send the new banking details to each member’s primary and secondary contacts, as well as dues, marketing, and training contacts. Third-party vendors will also be notified. Please look for an email from BAFT.
Events and Training Questions
Will the system change affect my access to the BAFT Education LMS?
- Current certificate course students will continue using https://aba.csod.com for up to 1 year from their course registration date.
- Students who completed their certificate course but have not downloaded their certificate of completion must download the certificate no later than August 31.
- Students registered for training courses from September 2 onwards will be on the new BAFT Education LMS, https://education.baft.org/
Can I still register for events and training?
Yes, you can register for an event or training course until August 31. Online registration will be temporarily unavailable from 12:00 AM ET on September 1 to 12:00 PM ET on September 2. A new 12-character password will be required once the site’s full functionality is available.
Committees
Will committees, councils, and working groups be affected?
There is no change to the initiatives that each BAFT committee, council, or working group is working on due to the separation of BAFT from the ABA. However, the terms of reference (TOR) will be updated to ensure consistent governance of all councils and committees moving forward.
In addition, all committee, council, and working group calls will be conducted via MS Teams, with a dial-in line available for those who cannot join via video call.
Please contact your BAFT committee, council, or working group staff for any additional questions.
